Shipping Rate Estimate:
- Shipping Rate Estimate - shown during the checkout process is for estimaiton purposes only. Exact shipping fees are unknown until the order has been processed.
- Exact shipping fees are calculated using destination (shipping address), the dimensions and/or weight of the package(s), the shipping method and the published shipping carrier & courier rates.
- An additional 5.00 USD handling fee may be applied for product inspection and repackaging.
- Paying with Credit/Debit card:
- Credit/Debit cards are not charged until your order has been processed; at which time you will be charged only for products that are available (or are "Pre-Order"), along with any appropriate taxes and/or shipping charges.
- We do pre-authorize your order amount with your Credit/Debit card at the time you place the order.
- Paying through PayPal:
- PayPal will process your payment for the full order amount (including the Shipping Rate Estimate) at the time you place the order.
- When we process your order, we may adjust the amount charged to you such that you will be charged only for products that are available (or are "Pre-Order"), along with any appropriate taxes and/or shipping charges.
Customs Duties & Taxes:
- USA: UPS or USPS - The shipping cost depends on Zip/Postal Code and dimensions and/or weight of the package(s).
- International: UPS or USPS Air Mail. Depending on item(s), and dimensions and/or weight of the package(s).
Couriers & Tracking:
- (Both domestic and international customers) You must clear your order with customs and you will be responsible for any taxes, fees or duties at your end.
Signature Required (or your choice: "No Signature Required")
- If you provide us with a valid email address, we will send you a tracking number for your order once it has been shipped. We ship either UPS or USPS whichever courier provides the best combination of savings to you and reliability of delivery for your area / country. Please track online at www.UPS.com or www.USPS.com. If you track your package and see a discrepancy in delivery information please call us immediately at US+510.769.1828
Cannot Ship to P.O. Boxes
- To protect your purchases we automatically make all customer orders "Signature Required" to ensure you receive your goods safely and undamaged. If you choose "No Signature Required" we are not responsible if your order is lost, damaged, or stolen in shipping.
- Due to shipping carrier & courier restrictions we do not offer shipping to P.O. Boxes at this time
Refused Shipments/Failed Deliveries/Incorrect Shipping Addresses:
- Please order far enough in advance to allow for any delivery delays. We are not responsible for any carrier delays due to holidays or weather conditions. We rely on UPS or USPS to deliver your order on time. We do not offer reimbursements for delayed shipments. Please feel free to call US+510.769.1828 or email us email@example.com if you need special assistance, expedited shipping or any more information.
Lost or Stolen Shipments:
- Please make sure you give us the complete correct address (i.e. apartment or suite numbers) for your order so UPS/ USPS can deliver your package without any problems. You may be charged additional fees for address changes or rerouting.
- If you refuse or are unavailable to sign for your package and it is returned to us, you will be charged the additional return shipping cost.
In Store Pick-Up
- If your order was signature required and is lost or stolen by the shipping courier we CAN send replacement product out at your cost and then if we receive claim money from UPS for first order we will refund your card in full (this takes three/five weeks). Replacement products must go signature required.
Returns and Exchanges:
- In Store Pick-up - By appointment only; for local residents to: Alameda, CA 94501. Please call US+510.769.1828 to schedule your pick-up date/time.
Please refer to: Return Policies